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Apr 20th
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Customer Care Manager is Always on the Job

Customer Care Manager is Always on the Job

Ever since Michael Goldring was promoted to a customer care manager at Verizon, he can’t stop thinking about customer service – even when he grabs a bite at his local diner in Manalapan.

“I listen to what the waitresses are saying and how it makes me feel as a customer,” he said. “Perhaps I can glean a good idea or two. I am in constant customer care mode.”

Goldring was a Verizon field technician for 18 years before he was promoted in April to one of 10 customer care managers covering New Jersey.

It’s a new position at Verizon, one that was created in the aftermath of Superstorm Sandy when one-on-one relationships became paramount.

“The need for this job was identified during the recovery after Sandy,” explained Robert Malloy, a senior consultant in operations for Verizon New Jersey. “We decided to keep the role and make it permanent.”

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Spotlight on Paul Sullivan

Spotlight on Paul Sullivan

Every day, Paul Sullivan is looking for new ways to enhance the customer experience at Verizon.

Sullivan, the New Jersey regional president of consumer and mass business markets, said Verizon has a hard-fought reputation as the leader in customer service, ensuring all questions and issues are addressed quickly and to full satisfaction.

Making a Good First Impression

Our success has a lot to do with paying attention to customer feedback, whether an in-person visit to one of our stores, calls, emails or even a stamped letter or two in the mailbox.

Customers, we’ve found, are fond of the 24-7 access to Verizon via email, where there are no hold times and people can find the answers they need quickly.

A Message from Leecia Eve

A Message from Leecia Eve

In my time here, I’ve quickly learned Verizon is focused passionately on delivering a great experience for customers every day.

From responding to a historic storm that impacts our communications networks to working with individual customers to give them dependable communications services, we are committed to listening, anticipating and responding to our customers’ needs and exceeding their expectations.

 

John P. Szeliga Honored by Woodbridge Metro Chamber of Commerce as Citizen of the Year

 John P. Szeliga  Honored by Woodbridge Metro Chamber of Commerce as Citizen of the Year

Verizon is pleased to announce that John P. Szeliga, External Affairs Field Director, has been named the 2013 Citizen of the Year by the Woodbridge New Jersey Metro Chamber of Commerce. Szeliga was selected for the Chamber's highest honor based on his exemplary leadership and outstanding service to the Chamber and to the community at large.

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Volunteers Come Together to Plant 27 Trees at Newark High School

Volunteers Come Together to Plant 27 Trees at Newark High School

Volunteers recently came together at Newark's Weequahic High School and Chancellor Avenue Elementary School to plant 27 trees.

The NFL, along with the New York/New Jersey Super Bowl XLVIII host committee, The New Jersey Tree Foundation and Verizon have partnered to plant trees around the area.

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Five Reasons Why Verizon Has the Best Customer Service in the Industry

1. Verizon is quick to reallocate resources from different areas of New Jersey to help out where needed. We review our dispatch and other processes, refining them where necessary to improve efficiency and results.

2. Our employees know that customers with medical emergencies and/or no alternative means to communicate (such as a cell phone) receive a higher priority for service repairs.

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A Lifeline a Phone Call Away

A Lifeline a Phone Call Away

In tough economic times like these, people who hover below or just above the poverty line are hurting the most. Every dollar means a lot. It’s for people like those that Verizon’s Communication Lifeline service is available in New Jersey.

Communications Lifeline offers eligible consumers a service package that includes discounted residential phone service, including Touch-Tone service, ranging from zero to $1.95 per month; opportunities to add optional features, like Caller ID, Three-Way Calling, and more; and a choice of three different local service options.

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Welcome

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Verizon Community Update, the online newsletter of Verizon New Jersey, is designed to advise and inform leaders throughout New Jersey about the programs and initiatives undertaken to support and strengthen communities throughout the state. Please feel free to contact us with your comments.

Donnett Verley, Editor

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Banding Together at Jersey City OEM Headquarters for National Preparedness Month